CAROL LYNN HEIL is currently employed as a Broker and/or Investment Adviser at MERRILL LYNCH, PIERCE, FENNER & SMITH INCORPORATED located at 101 BULLITT LN, LOUISVILLE, KY, 40222.
CAROL LYNN HEIL has worked at MERRILL LYNCH, PIERCE, FENNER & SMITH INCORPORATED since December 10, 1996
CAROL LYNN HEIL has 1 Disclosure Event(s).
Date: February 05, 2001 Category: Customer Dispute Allegations: CLIENT ALLEGES THAT CAROL HEIL DID NOT INFORM HER THAT A GOOD PORTION OF HER PORTFOLIO WOULD BE INVESTED IN TECHNOLOGY. Damage Amount Requested: $300,000.00 Settlement Amount: $16,500.00 Broker Comment: CAROL HEIL WAS INSTRUCTED THAT THE INVESTMENTS IN THE CLIENT'S ACCOUNT WERE TO BE MADE BASED ON THE GOALS AND THE OBJECTIVES OF [CUSTOMER] NOT HER MOTHER [OTHER CUSTOMER NAMED]. THIS ACCOUNT WAS INITIALLY IN JOINT NAME AND CAROL WAS TOLD THAT [OTHER CUSTOMER NAMED] PLANNED ON LEAVING THESE ASSETS TO [CUSTOMER]. [OTHER CUSTOMER NAMED] WAS NOT GOING TO UTILIZE THIS MONEY TO LIVE ON. BASED ON ESTATE PLANNING CONCERNS THE OWNERSHIP OF THE ACCOUNT CHANGED. THIS WAS A RECOMMENDATIONS OF CAROL NOT [CUSTOMER]. [CUSTOMER] AUTHORIZED EACH TRANSACTION. NEVER DID [CUSTOMER] INFORM CAROL THAT THE GOALS OF THIS ACCOUNT HAD CHANGED. IT WAS ONLY AFTER THE MARKET HAD DECLINED DID [CUSTOMER] CHANGE HER TUNE. CAROL HEIL FOLLOWED [CUSTOMER'S] INSTRUCTIONS PRECISELY.MERRILL LYNCH SETTLED THIS CUSTOMER COMPLAINT TO AVOID THE ONGOING COSTS OF LITIGATION.
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