MAX ALAN HOCKENBERRY is currently employed as a Broker and/or Investment Adviser at SIGNATOR INVESTORS, INC. located at 10800 Sikes Place, Suite 205, CHARLOTTE, NC, 28277.
MAX ALAN HOCKENBERRY has worked at SIGNATOR INVESTORS, INC. since July 09, 1986
MAX ALAN HOCKENBERRY has 1 Disclosure Event(s).
Date: March 29, 2005 Category: Customer Dispute Allegations: CUSTOMER ALLEDGED THEY WERE UNINTENTIONALLY MISLED AS TO THE LENGTH OF THEIR "FREE-LOOK" PERIOD. CUSTOMER CHANGED THEIR MIND ABOUT THE PURCHASE OF AN INSURANCE POLICY AND CONTACTED ME BEYOND THEIR 10-DAY FREE LOOK PERIOD FOR A RETURN OF THEIR INITIAL PREMIUM. THE CLIENTS HAD SEVERAL MONTHS IN WHICH TO MAKE A DECISION WHILE THE POLICY WAS IN UNDERWRITING PRIOR TO THE POLICY DELIVERY. THE CUSTOMERS PARTICIPATED IN SEVERAL MEETINGS DURING THIS PERIOD TO REVIEW THE POLICY AND THEIR NEEDS. WHEN THE CLIENT CONTACTED ME FOR A REFUND OF PREMIUM I REQUESTED THE HOME OFFICE OF THE JOHN HANCOCK INSURANCE COMPANY TO REFUND THE CUSTOMER'S DEPOSITS BASED ON THE CUSTOMER CONTENDING THAT THEY WERE CONFUSED ABOUT THE "FREE-LOOK" PERIOD OF THE POLICY AND FOR PURPOSES OF FOSTERING CUSTOMER GOODWILL.THE JOHN HANCOCK HOME OFFICE INDICATED TO ME THAT THEY WOULD NOT REFUND THE PREMIUM. THIS WAS COMMUNICATED TO THE CUSTOMER AND THEY FOUND THIS TO BE UNSATISFACTORY. I THEN OFFERED TO THE CUSTOMER THE OPPORTUNITY TO FILE AN OFFICIAL COMPLAINT IN AN ATTEMPT TO GET THE INSURANCE COMPANY TO REVERSE THE TRANSACTION.THE OFFICIAL RESPONSE FROM THE INSURANCE COMPANY WAS TO DENY THE COMPLAINT THAT WAS FILED BY THE CUSTOMER ON MAY 12, 2005. I CONSIDERED THIS TO BE A COMPLAINT BY THE CUSTOMER AGAINST THE INSURANCE COMPANY'S REFUSAL TO REFUND THEIR INITIAL PREMIUM AND NOT AGAINST ME PERSONALLY AS THE COMPLAINT CLEARLY STATED, "I DO NOT HOLD MAX TO BLAME FOR AN HONEST ERROR. "NO COMPLIANT OR ALLEGATIONS FROM THE CUSTOMER OR BY THE INSURANCE COMPANY'S HOME OFFICE DEPARTMENT OF COMPLIANCE INFERRED OR STATED THAT I WAS IN ERROR; AT FAULT, TO BLAME OR THAT A SALES PRACTICE VIOLATION HAD OCCURRED IN THIS SITUATION. WHEN THE INSURANCE COMPANY LATER REVERSED THEIR DECISION AND REFUNDED THE PREMIUM TO THE CUSTOMER, THEY DESCRIBED THE EVENT AS AN "ACCOMMODATION" FOR THE CUSTOMER AND NOT AS A SETTLEMENT. NOW THE REFUND OF PREMIUM IS BEING VIEWED BY THE INSURANCE COMPANY AS A SETTLEMENT. Damage Amount Requested: $13,500.00 Settlement Amount: $13,500.00
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